At Profitable Growth Partners, we are experts at helping companies harness their potential to accelerate growth and enhance profitability. Our partners bring decades of executive business experience to the table. We help you focus your overall business strategy, your sales and marketing plan, your core business processes, and your people on achieving your business goals.
What we do …
We work directly with the leadership of small and medium size companies to help them focus on the three core disciplines that every company must master to drive profitability:
- Getting and keeping good customers (Sales & Marketing Plan)
- Efficiently delivering goods and services (Core Business Processes)
- Effectively developing high performing people (Growth Culture)
How you benefit …
Measurable improvements to your business strategy, processes, structure, systems, and culture improve both your top line and bottom lines results.
How we measure success …
At Profitable Growth Partners, we measure the performance of our services according to the impact they have in driving your business forward. We are committed to providing services that directly tie to improving your company’s bottom line.
Visit us at www.pgpgrow.com
3 comments:
I just found your company online. Are you new?
-Chip Wilson
Hi Chip,
Yes we officially started the company in the Spring of 2006. We are primarily working with clients in the Western Michigan area. I invite you to visit our web site (www.pgpgrow.com) and contact us.
I love your recent observations about self-service, or rather, lack of customer service. As a marketer, I too find it fascinating and disappointing that so many companies are moving in this direction. I am avoiding the megastores who have forgotten what a small difference customer service can make. My pet peeve is the self check-in kiosks at the airports, most of which create chaos and require assistance to complete the transaction anyway.
My favorite check-in experience recently was with an airlines that had no waiting line, 2 employees behind the counter and I still was asked to use the self check-in kiosk! Do these companies really save so much money that they are willing to frustrate their customers, put their brands at risk and lose loyal customers? I'm glad someone is voicing an opinion and I hope you are voting with your dollar. I also agree that all companies need to balance cost savings of self-service with the benefits of good customer service. In the end, I believe that the lower cost brand will get a first-time customer, but the better serviced brand will earn a long time loyal customer.
YES! for excellent customer service and a strategy that helps companies develop one.
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